Frequently asked questions
Find answers about your stay at Zodiac Apartments, our sea view apartments in Es Canar, Ibiza.
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Location and apartments
+Where is Zodiac Apartments?
Zodiac Apartments is in Es Canar, in the municipality of Santa Eulària des Riu, Ibiza, by the sea. Visit our contact page to plan your arrival.
+What types of accommodation can I choose?
We offer studios and one and two bedroom apartments, all with sea views. Explore the different options to find the right accommodation for your stay.
Bookings and payments
+How can I pay for my booking?
You can pay the deposit by Visa, Mastercard or bank transfer. The remaining balance is payable on arrival by Visa, Mastercard or cash.
+When do I pay for my booking?
A 30% deposit is required to confirm a booking made through our website. The remaining balance is payable on arrival.
+Is my deposit refunded if I cancel?
Your deposit is refunded if you cancel up to 30 days before your arrival date. If you cancel after that deadline, the deposit is non-refundable.
+What is the minimum stay?
The minimum stay is three nights in May, June, September and October, and five nights in July and August.
Arrival and getting around
+Do I need to bring my ID or passport?
Yes. All guests need to present identification when registering on arrival.
+How can I get here from Ibiza Airport?
You can take a taxi to Es Canar or use public transport. Check current routes and timetables before travelling, as connections may vary by season. Contact us if you need help planning your arrival.
+How long is the drive from the airport or Ibiza Town?
As a guide, the drive from the airport and from Ibiza Town takes around 25–30 minutes. Actual journey times depend on traffic and the route.
+Is there parking near the apartments?
There is free parking in the surrounding area. Spaces are subject to availability.
+Can I hire a car during my stay?
Yes. Reception can help you with car hire. Ask us about the available options during your stay.
Apartment facilities and comfort
+Do the apartments have free Wi-Fi?
Yes. Free internet access is available in the apartments during your stay.
+What kitchen facilities are provided?
The kitchens have electric cooking hobs, a toaster and kitchenware. If you need a particular appliance or utensil, check the facilities in your chosen apartment before booking.
+Are the beds single or double?
The apartments have single beds. Let us know before booking if you have any specific requirements.
+Are cots and highchairs available?
Yes. Cots and highchairs are available free of charge. Please request them in advance so we can prepare for your stay.
+Is there a television in the apartment?
Yes. The apartments have Spanish television channels. Some programmes offer the option to select the original language when available.
+Is there a safe?
Yes. The apartments have a safe, available at an additional charge. Please ask about the price before using it.
Housekeeping and services during your stay
+How often are towels and bed linen changed?
Towels are changed every three days and bed linen once a week.
+Are there supermarkets nearby?
Yes. There is a supermarket close to the apartments, with further options in and around Es Canar.
+Are there cash machines or banks nearby?
There are cash machines in Es Canar. Bank branches are available in nearby Santa Eulària des Riu.
+Can you recommend places to visit in Ibiza?
Yes. Reception can provide a map of the island and suggest places to visit during your stay.
+Can I ask reception about club tickets?
Yes. Ask reception about the options available during your stay.
+Can I print my boarding pass?
Yes. If you need to print your boarding pass, ask reception and we will help.
Departure and return visits
+Can I check out after 12 noon?
Please request late check-out at reception on arrival. It is available if the apartment has no other booking for the same day. The charge is €30 for first-time guests; returning guests can use this service free of charge, subject to availability.
+Are there benefits for returning guests?
Guests returning to Zodiac Apartments receive a 10% discount on their next booking and free late check-out, subject to availability. Contact us to arrange your next stay.
Planning your Ibiza holiday from Es Canar
+Is Zodiac Apartments in Es Canar or Sant Antoni?
This is Zodiac Apartments in Es Canar, in the municipality of Santa Eulària des Riu, on Ibiza’s east coast. It is separate from the similarly named accommodation in Sant Antoni. When booking or arranging a transfer, check that your destination is Zodiac Apartments, Es Canar, and that you are using zodiacapartments.com.
+How long has Zodiac Apartments been welcoming guests?
Our family has welcomed guests to Zodiac Apartments since 1965. The third generation now works here, and some guests have been returning for holidays throughout their lives.
+Do I need to hire a car for a few days in Es Canar?
It depends on your plans. To enjoy Es Canar, you can organise your days around the local beach, restaurants and shops. To explore different parts of Ibiza, compare car hire, taxis and buses for the places you want to visit. Check current timetables with Ibiza Bus; service frequency varies during the year.
+Which beaches can I visit while staying in Es Canar?
Start with Es Canar beach and explore Cala Nova and Cala Martina in this part of Santa Eulària des Riu. Choose your beach according to the journey and conditions on the day. Use the official Ibiza beach guide to plan your visits.
+How can I plan a three or five day holiday in Ibiza?
As a suggestion, spend one day enjoying Es Canar and its beaches, another visiting Santa Eulària des Riu and another exploring Ibiza Town. With five days, add a trip to other coves and a flexible day to relax or take an excursion. Adapt the plan to your transport, the weather and your pace; reception can help you choose outings from Zodiac Apartments.
+Can I visit Formentera during my Ibiza holiday?
You can consider a day trip, but before booking check the departure port, return times and how long you need to reach the boarding point from Es Canar. Routes and sailings can vary with the season and sea conditions. Confirm the details with the ferry operator for your travel dates.
+Which markets can I include in my holiday in Es Canar?
Punta Arabí in Es Canar and Las Dalias in Sant Carles are options to include when exploring this part of Ibiza. Check their calendars for your dates before arranging transport, as opening days, times and events can change.
+What should I consider when travelling to Ibiza with children?
Choose an apartment type that suits your family and check its capacity before booking. Zodiac Apartments has kitchens to help you organise meals, and you can request a free cot and highchair in advance. Allow time to rest between outings and check access and conditions at each beach.
+What can I do in Ibiza on a day away from the beach?
You could explore Santa Eulària des Riu, walk around Ibiza Town or visit shops and cultural attractions. Check opening times and arrange transport before setting off. Ask reception for ideas that suit your interests and the conditions that day.
Have another question?
Email us at info@zodiacapartments.com or call +34 971 330 822. We will help you plan your stay at Zodiac Apartments.